Shipping
Every order is processed by our logistics team within 24 to 48 hours.
Once ready, we always ship with express courier services to ensure fast and trackable delivery.
Delivery times:
- Italy: 24 to 72 business hours
- Europe: 2 to 5 business days
Shipping costs vary depending on the destination country. We will not be in charge of any additional customs fees for orders outside the EU; these costs will be the customer’s responsibility.
For any questions or requests, feel free to reach out to us at info@festaforesta.com
Returns
Online shopping has become part of our everyday lives — we know how convenient it is to try clothes on at home and return what doesn’t fit. It’s almost like having your own personal fitting room.
But have you ever thought about the environmental impact behind this process?
Returning an item isn’t just an extra shipment: it means doubling transportation, increasing emissions, using additional packaging, and involving more people, warehouses, and resources. All of this creates an environmental cost we don’t always see — or think about.
As a brand committed to sustainability, we believe it goes beyond the fabrics we choose. It’s also about our daily habits and the way we shop. That’s why we encourage you to make thoughtful, conscious purchases — and we do our best to give you all the tools to make your online experience as smooth as possible.
What you can do to reduce the impact of returns:
- Take your measurements and compare them with our size chart — [you can find it here]!
- Think carefully about fit, style, and color before buying
- Contact us via Instagram DM (@festaforesta) or email (info@festaforesta.com) if you have any questions
- If you need to return more than one item, send them together in a single package
- If you’re in or near Milan, come visit us at Via Giovanni Pascoli 70/4 — we’re happy to help you try on pieces and find your perfect fit
Every small action makes a difference.
Thank you for choosing with your heart — and your mind
If you have questions about sizing or styles, don’t hesitate to write us — we’re always happy to help!
Return Policy
- As a consumer, when you place an order with FESTA FORESTA, you have a 14 calendar day cooling-off period, in which you have the right to return your order. Within this period, the product is entirely under your responsibility.
- Items must be unworn, unwashed, undamaged, never tried on without underwear, and returned with original tags and packaging. We reserve the right to not accept the parcel if the returned items are not in the original conditions, damaged, or with missing parts.
- We do not accept returns after 14 calendar days.
- If you need to make a size exchange, please follow the return procedure and place a new order in the correct size.
- Feel free to ship the return package with the courier you prefer, we strongly suggest to use a trackable courier, so it can be easily located. Original and return shipping costs are not refunded. We won’t be responsible for damaged or lost packages shipped from customers chosen couriers.
How to return an item:
- Pack the item(s) in the original packaging.
- Download and fill out the return form available on our website, and include it inside the package. [Download the form here]
- Ship to the following address using a trackable courier:
RETURN ADDRESS
Festa Foresta – c/o MG SRL
Via Genova 206
19020 Ceparana (SP)
Italy
Your refund will be processed within 14 to 21 days of receiving the return, using the same payment method as the original purchase.